Bookings Cancellation Policy | Bucks Academy of Music Ltd

BUCKS ACADEMY OF MUSIC LTD BOOKINGS CANCELLATION POLICY
Latest update - 25th April 2021

1 - GENERAL

Your bookings are very important to BUCKS ACADEMY OF MUSIC LTD. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your class booking, we respectfully request at least [24 hrs] notice for ‘pay per session’ classes and 14 days’ written notice (via email) for block termly bookings.

2 – FULL PAYMENT / CONFIRMATION OF CLASS PLACE

Your registration is complete when we receive your payment in full via our online secure payment system. Confirmation of your class booking is automatically sent to the email that you provide via our online booking system. You are responsible for making sure that there are no errors in the email that you provide to us for confirmation of your booking. We do not reserve a place in our BUCKS ACADEMY OF MUSIC LTD classes without full payment.

3 – CANCELLATION REQUEST

Cancellation requests may be submitted to BUCKS ACADEMY OF MUSIC LTD by email to: email link

4 – REFUND POLICY

Cancellation Policy for Advanced ‘Pay Per Session’ Classes (With 24 hrs notice)

We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least [24 Hours] notice if you need to cancel an individual ‘pay per’ class.

Please note, we do not offer refunds. However, if you give us at least [24 Hours] notice of your need to cancel, we will refund your payment for the individual ‘pay per’ class booked minus £0.50 per class (administration charge / refund processing fee). However, if you do not cancel with at least [24 hours] notice, you will lose any payments you have already made.

For 'pay per class' session refunds, refund must be processed through the payment provider used for the sale and are processed for each client individually. Once we have received notification of your cancellation via our online payment system, we will endeavour to process your refund asap. (N.B Refunds are not provided automatically when a service is cancelled).

All Classes are non-transferable! In the interest of covid safety / NHS track and trace, we cannot permit your friend, or any other person attend in place of you / your child (if applicable)
If you are more than 20 minutes late, it may not be possible for you to participate in the class out of respect for the other participants. We allocate a set time for each class and always endeavour to start at the time advertised.
Full payment for individual ‘pay per class’ is required at time of booking to secure your place.
We are unable to offer a refund in the event of adverse conditions such as severe weather which prevent from attending your normal class if it is running.

Cancellation Policy for Advanced ‘Pay Per Session’ Classes (Without 24 hrs notice)

If you choose to cancel a class with less than 24 hours’ notice, a refund or the option to rebook is unable to be given.

If you give us at least {24 hours] notice of your need to cancel, we will refund your payment for the individual ‘pay per’ class booked. However, if you do not cancel with at least [24 hours’] notice, you will lose any payments you have already made. BUCKS ACADEMY OF MUSIC LTD do not offer refunds or make-up sessions for missed sessions cancelled with less than 24 hours’ notice under any circumstances.

Cancellation Policy for Termly Block Bookings
If you withdraw from classes before the term has started, please see our cancellation terms below.

We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least [14 days’] notice if you need to cancel your termly payment of classes. We will refund your payment for the termly block booking of classes minus £2.20 (administration charge / refund processing fee) per block booking. However, if you do not cancel with at least [14 days’] notice, you will lose any payments you have already made.

For termly block booking refunds, refunds must be processed through the payment provider used for the sale and are processed for each client individually. Once we have received notification of your cancellation via email/our online payment system, we will endeavour to process your refund asap. (N.B Refunds are not provided automatically when a service is cancelled).

Block bookings are non-transferable. In the interest of covid safety / NHS track and trace, we cannot permit your friend, or any other person to attend in place of yourself/child (if applicable). Bookings are no transferable.

14 days’ written notice (via email) for cancellation of termly block bookings is required.
We do not offer or accept bookings for part of a term.
In order to secure a place for the whole term of classes, we require that you secure your place by booking/paying in full via our online booking system.
BUCKS ACADEMY OF MUSIC LTD cannot refund for missed classes or carry missed classes over to another term. Once the term of classes has begun, please note that we are under no obligation to refund your money in the event that you are unable to attend part of or the entire course.
If you are more than 20 minutes late, it may not be possible for you to participate in the class out of respect for the other participants. We allocate a set time for each class and always endeavour to start at the time advertised.
We are unable to offer a refund in the event of adverse conditions such as severe weather which prevent from attending your normal class if it is running.

General Terms

Your rights to change your mind.

In accordance with the Consumer Contract Regulations 2013 you have the right to change your mind where you have purchased goods or services online. Under these regulations, you have 14 days after we email you to confirm we have accepted your order during which you can change your mind and get a full refund of any monies paid to us. To do so, please contact us by email and we will arrange for the cancellation and refund of your money.

Refunds must be processed through the payment provider used for the sale and are processed for each client individually. Once we have received notification of your cancellation via email/our online payment system, we will endeavour to process your refund asap. (N.B Refunds are not provided automatically when a service is cancelled).

We will refund you the price you paid us by the method you used for payment. We will make any refunds due to you without undue delay and within 14 days of you telling us you wish to exercise your right to change your mind.

If we cancel a class - FORCE DE MAJEURE

If a class is cancelled due to severe weather, pandemic or an Act of God, we will not refund the class, but we will endeavour to provide an additional class later in the term, as a gesture of goodwill, with no cash or other alternative being offered. We cannot guarantee an additional class will be offered in such a circumstance.

If for any reason your usual class lead/performer is unable to run the class (e.g., because of illness) we will endeavour to put another person of equal standing in the profession to run the class. If for any reason this is not possible and a class has to be re-scheduled, we will endeavour where possible to add another class at the end of term.

BUCKS ACADEMY OF MUSIC LTD reserves the right to change the class lead/performer at any time to be replaced with someone of equal standing in the profession.

BUCKS ACADEMY OF MUSIC LTD reserves the right, in our sole discretion, to change, modify, add, or remove portions of this Agreement at any time.